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Refunds, Returns, and Exchanges

We accept returns up to 28 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged or there is any default to your purchase, please notify us via email as soon as possible at [email protected] with your order number and where possible, a photo of the damaged item/s. We address these on a case-by-case basis but we will do all we can to resolve the issue and refund you for the purchased item.

If you have any further questions, contact us at [email protected].


The item must be returned to Sanctuary Beauty and Wellness, Shop 11, Southern River Shopping Center, Southern River WA 6110.